The Power is Yours
The xRM is a Microsoft Framework and a natural evolution of CRM. It gives the power of choice for companies to use xRM in a flexible way.
X represents the power of choice or ANY relationship that needs to be managed, such as vendors, employees, prospects, dealers, as well as ANY other types of Business relationships, as many LOB (line of Businesses), on a single platform, with shared resources.
The decision to move away from best-of-breed and custom-coded application integration is long past for most IT organizations. The xRM approach is what clients need and they are considering a variety of options, ranging from open source platforms to completely cloud-based alternatives.
xRM delivers a powerful value package of features, scalability, extensibility, end-user empowerment, and hybrid cloud/on-premises configurations along with a large pool of developer talent.
xRM is a clear winner for an IT organization seeking a platform approach to their custom solution development needs. Solution builders that embrace xRM and the Microsoft platform for custom solution development can position themselves as the ultimate partner for strategic success.
Complexity and risk, two enduring causes of high development costs, are reduced by the links in xRM to the proven Microsoft stack. xRM architecture reduces project risk and speeds up time to delivery by drawing on established functionality, such as integration with e-mail and other systems, as well as security, administration, and workflow.
Cutting risk and complexity are added value points for solution builders and help build long-term, trusted customer relationships.
xRM is much more than just a set of tools that solution builders use to develop custom business applications. The technology has the potential to enable the solution builder to improve the operating performance of its business, enjoy newfound competitive advantage, and cultivate long-term strategic relationships with clients.
By establishing reusable business services that are compatible with an SOA approach to computing, xRM delivers the critical last mile of a Service Oriented Architecture. What makes xRM special in this regard is its advantage in terms of cost, flexibility, or skill requirements.
An xRM-based SOA lets customers leverage previous investments in legacy systems while advancing current user productivity and business process management with an up-to-date LOB application. Solution builders that can deliver this level of economic performance will cultivate long term trust and sustainable business from their clients.